Support

Order support, source status, and payment sequence.

This page is where we surface the operational layer behind the selling pages: what happens after you submit, which supplier surfaces were checked, and which policy references seed the eligibility review.

After you submit

What happens next

  • Ops checks live inventory, cabin bucket, and supplier path.
  • Passport, re-entry, and destination-permit issues are reviewed before a deposit request is sent.
  • If the route clears, we send the supplier-confirmed payment and cancellation path.
Payment posture

Why no card is charged on-site

This launch keeps the money step after human review. That reduces blind payment risk when supplier inventory, destination permits, or China re-entry questions are still unresolved.

Current source registry.

The homepage does not lead with parser status, but buyers who want to verify the operating layer can see the freshness and mode here.

Entry-policy references.

These are the current policy seeds used by the eligibility screen. Manual review still wins whenever facts are incomplete.